Scholar assessment of the McNair Scholars Program

Portland State University

1) Please rate your overall satisfaction with the McNair Scholars Program in each of the following:

	N/A	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
Staff were accessible by phone, email, voicemail, office hours, scheduled conferences, and office drop-ins	Staff were accessible by phone, email, voicemail, office hours, scheduled conferences, and office drop-ins N/A	Staff were accessible by phone, email, voicemail, office hours, scheduled conferences, and office drop-ins Strongly disagree	Staff were accessible by phone, email, voicemail, office hours, scheduled conferences, and office drop-ins Disagree	Staff were accessible by phone, email, voicemail, office hours, scheduled conferences, and office drop-ins Neutral	Staff were accessible by phone, email, voicemail, office hours, scheduled conferences, and office drop-ins Agree	Staff were accessible by phone, email, voicemail, office hours, scheduled conferences, and office drop-ins Strongly agree
Staff were responsive to my needs and requests	Staff were responsive to my needs and requests N/A	Staff were responsive to my needs and requests Strongly disagree	Staff were responsive to my needs and requests Disagree	Staff were responsive to my needs and requests Neutral	Staff were responsive to my needs and requests Agree	Staff were responsive to my needs and requests Strongly agree
Staff provided consistent and effective support	Staff provided consistent and effective support N/A	Staff provided consistent and effective support Strongly disagree	Staff provided consistent and effective support Disagree	Staff provided consistent and effective support Neutral	Staff provided consistent and effective support Agree	Staff provided consistent and effective support Strongly agree
Staff were professional, knowlegeable, courteous and helpful	Staff were professional, knowlegeable, courteous and helpful N/A	Staff were professional, knowlegeable, courteous and helpful Strongly disagree	Staff were professional, knowlegeable, courteous and helpful Disagree	Staff were professional, knowlegeable, courteous and helpful Neutral	Staff were professional, knowlegeable, courteous and helpful Agree	Staff were professional, knowlegeable, courteous and helpful Strongly agree
Staff facilitated problem resolution	Staff facilitated problem resolution N/A	Staff facilitated problem resolution Strongly disagree	Staff facilitated problem resolution Disagree	Staff facilitated problem resolution Neutral	Staff facilitated problem resolution Agree	Staff facilitated problem resolution Strongly agree
Staff processed reimbursement requests in a timely fashion	Staff processed reimbursement requests in a timely fashion N/A	Staff processed reimbursement requests in a timely fashion Strongly disagree	Staff processed reimbursement requests in a timely fashion Disagree	Staff processed reimbursement requests in a timely fashion Neutral	Staff processed reimbursement requests in a timely fashion Agree	Staff processed reimbursement requests in a timely fashion Strongly agree
Program expectations were clear	Program expectations were clear N/A	Program expectations were clear Strongly disagree	Program expectations were clear Disagree	Program expectations were clear Neutral	Program expectations were clear Agree	Program expectations were clear Strongly agree
Program requirements were clear	Program requirements were clear N/A	Program requirements were clear Strongly disagree	Program requirements were clear Disagree	Program requirements were clear Neutral	Program requirements were clear Agree	Program requirements were clear Strongly agree
Program policies and procedure were clear	Program policies and procedure were clear N/A	Program policies and procedure were clear Strongly disagree	Program policies and procedure were clear Disagree	Program policies and procedure were clear Neutral	Program policies and procedure were clear Agree	Program policies and procedure were clear Strongly agree
Program activities were well organized	Program activities were well organized N/A	Program activities were well organized Strongly disagree	Program activities were well organized Disagree	Program activities were well organized Neutral	Program activities were well organized Agree	Program activities were well organized Strongly agree
Program notices, invitations and correspondence were timely	Program notices, invitations and correspondence were timely N/A	Program notices, invitations and correspondence were timely Strongly disagree	Program notices, invitations and correspondence were timely Disagree	Program notices, invitations and correspondence were timely Neutral	Program notices, invitations and correspondence were timely Agree	Program notices, invitations and correspondence were timely Strongly agree
Staff had rapport with scholars	Staff had rapport with scholars N/A	Staff had rapport with scholars Strongly disagree	Staff had rapport with scholars Disagree	Staff had rapport with scholars Neutral	Staff had rapport with scholars Agree	Staff had rapport with scholars Strongly agree
Program accepted effective mentors	Program accepted effective mentors N/A	Program accepted effective mentors Strongly disagree	Program accepted effective mentors Disagree	Program accepted effective mentors Neutral	Program accepted effective mentors Agree	Program accepted effective mentors Strongly agree
The program was transparent (operated openly)	The program was transparent (operated openly) N/A	The program was transparent (operated openly) Strongly disagree	The program was transparent (operated openly) Disagree	The program was transparent (operated openly) Neutral	The program was transparent (operated openly) Agree	The program was transparent (operated openly) Strongly agree

2) Please list suggestions that would improve the program:

a)
b)
c)

3) Please list three things you liked about the program and why:

a)
b)
c)

4) Please list three things you did not like about the program and why:

a)
b)
c)

5) Comments and suggestions: